Seems like a lifetime ago, when things were “normal”. Since we have closed our lobbies, most of our interaction you come over the phone. Here are what Cumberland Valley Electric members are most frequently asking.
How are we handling business during the COVID-19 crisis?
We are practicing social distancing, doing deep cleanings, washing and disinfecting our hands more frequently, closed our lobbies. We have developed a response plan and staggered our shifts. We have also enhanced our ability to work from home. Currently, our drive-through windows at Gray and Cumberland are still open.
Are you guys changing meters?
Yes, we are replacing meters over the next year or so to all our members. We have been working on this project for months. The old meters are no longer usable, and the new meters are state of the art, and hopefully will serve Cumberland Valley Electric for many years to come. In most cases, you won’t even know we have come and gone. We will be very respectful of social distancing and being sure to not cause you any undue concerns.
Is it true you are not disconnecting people for nonpayment or lack of funds?
Yes, the Public Service Commission and all the coops across the state wouldn’t want anybody to have to face this emergency without power. Your kids are all home from school, your elderly are shut-in and at risk the most, you may be unemployed, have higher grocery bills, maybe childcare bills. However, it is important to remember this is not free. You will be faced with paying these electric bills someday. It is our advice that you pay whatever you can during these troubling times to avoid a very large bill. We have people on our staff here that deal with this type of issue every day. We would be glad to confidentially help you with your bills you anytime you need us.
The future, what’s your prediction?
We here at Cumberland Valley Electric feel we will survive this and get back to normal over the next several months. But maybe not the normal we were used to. One thing for certain, as long as we are in business, we will always do what is in the best interest of our members.