Category Archives: News

A Message to Our Members

Seems like a lifetime ago, when things were “normal”. Since we have closed our lobbies, most of our interaction you come over the phone. Here are what Cumberland Valley Electric members are most frequently asking.

How are we handling business during the COVID-19 crisis?

We are practicing social distancing, doing deep cleanings, washing and disinfecting our hands more frequently, closed our lobbies. We have developed a response plan and staggered our shifts. We have also enhanced our ability to work from home. Currently, our drive-through windows at Gray and Cumberland are still open.

Are you guys changing meters?

Yes, we are replacing meters over the next year or so to all our members. We have been working on this project for months. The old meters are no longer usable, and the new meters are state of the art, and hopefully will serve Cumberland Valley Electric for many years to come. In most cases, you won’t even know we have come and gone. We will be very respectful of social distancing and being sure to not cause you any undue concerns.

Is it true you are not disconnecting people for nonpayment or lack of funds?

Yes, the Public Service Commission and all the coops across the state wouldn’t want anybody to have to face this emergency without power. Your kids are all home from school, your elderly are shut-in and at risk the most, you may be unemployed, have higher grocery bills, maybe childcare bills. However, it is important to remember this is not free. You will be faced with paying these electric bills someday. It is our advice that you pay whatever you can during these troubling times to avoid a very large bill. We have people on our staff here that deal with this type of issue every day. We would be glad to confidentially help you with your bills you anytime you need us.

The future, what’s your prediction?

We here at Cumberland Valley Electric feel we will survive this and get back to normal over the next several months. But maybe not the normal we were used to. One thing for certain, as long as we are in business, we will always do what is in the best interest of our members.

 

A Message from Our Manager, Ted Hampton

First and foremost, from our CVE family to yours: be safe, stay healthy, and take every precautionary measure you can to protect you and your family. We are in the process of closing our two offices to employees only. We will now conduct all business over the phone, or electronically until further notice. You can…Continue Reading

A message for our members concerning Coronavirus

The health of our members is top priority for CVE. Please take all steps possible to protect yourselves and your loved ones which includes frequent hand washing and minimizing your time in public places. We are cleaning and sanitizing our offices daily. We understand the need to avoid crowds and to stay in as much…Continue Reading

Flood Work

Cumberland Valley Electric’s Chad Ferguson and Terry McCreary helping people get their lights back on after recent flooding in the area. Photo credit: Jarrod Mills, the Times TribuneContinue Reading

Tariff Change

In accordance with Senate Bill 100, Cumberland Valley Electric has filed a tariff change with the Kentucky Public Service Commission. The revision raises the maximum rated capacity on net metering installations from 30 kW to 45kW.  That tariff filing is available at the following address under filing number TFS2019-00715.Continue Reading